February, 2010

NRAC CV

• 1996 First NHS patient-centred angina clinic
• 1999 Guideline selected as a key piece of work by the European Society of Cardiology scientific committee and described by the President as, “one of the most important developments in European cardiology for the decade”
• 2000 overall Regional and National Nye Bevan Awards for Innovation and Modernisation
• 2002 overall NHS Hospital Doctor award
• 2002 “I believe that the patient centred treatment approach being offered [at NRAC] presents a real alternative to other forms of treatment including revascularisation, catheterisation and other invasive procedures including the high cost treatments such as DES” …“The economic savings and impact on activity and waiting list targets have the potential for efficiencies and modernisation.” Northwest Cardiac Services Specialist Commissioner
• 2003 National NHS Health Service Journal award for Patient Safety, Highly Commended
• 2003 Management Today/Unisys Service Excellence Awards, Highly Commended Small Business
• 2003 NRAC’s approach to patient engagement in service design described as, “something from which the rest of the NHS could learn” CHI
• 2003 “NRAC leads the way in modern NHS management” Nigel Crisp, NHS Chief Executive
• 2006 “I heard Mike [Chester] present at Harrogate and have also discussed with Ian Rutter and others the underpinning evidence.  This is deeply impressive work which could generate substantial benefits in terms of improved patient care and value for money.  In my view, it would definitely be worthwhile meeting up with Mike with a view to publicising his work more broadly.” Bob Ricketts to Duncan Selbie, NHS Director General
• 2007 Finalist Sunday Times/Pipex UK Customer experience Awards
• 2007 Sunday Times/Henley management college Customer Experience  Leadership award
• 2008 “The ongoing development of the NRAC as a national and international centre of excellence for the treatment and management of refractory angina means that we have not only the best possible service to which people in this country can be referred for that condition, but a blueprint for the development of other such services elsewhere.”Ann Keen Adjournment debate
• 2009 UK Customer Experience award: Best Small Organisation
• 2009 UK Customer Experience award: Best company for Strategy and Agility
• 2009 UK Customer Experience awar: Best overall organisation
• 2009 ‘NRAC is the NHS experience that the patient has been waiting for. The Secretary of State for Health recently said, “We must step back from measuring everything that moves to measuring less but with a relentless focus on what matters: clinical quality, patient safety and, particularly, patient satisfaction with services.”  There can be no better example than NRAC  for realising that ambition.’ Chair Customer experience awards judging panel
• 2010 NRAC’s patient-centred care model selected as exemplar by Picker Institute and DH